FAQ's

Do you have questions before book a scenic helicopter experience? Please check below for some our frequently asked questions - you may just find your answer. If you have other questions please do not hesitate to contact us directly by either phone 0800 435 499 or by email.

What is your cancellation policy?

If we need to cancel your booking due to weather no charge will be incurred. If you have purchased a voucher through an agent you are entitled to a full refund. You will need to contact them to arrange this refund.

However, if you cancel your booking within 24 hours of your flight or do not show up for your flight, you will incur a 50% cancellation fee.

How far is the drive from Queenstown to Glenorchy?

The drive from Queenstown to Glenorchy is approximately 48 kilometres. We recommend you allow between 45 minutes and an hour for travel. The road is one of New Zealand’s Top 10 most scenic drives so allow time for stops and photographs.

What if the weather is not great for flying?

The weather can often be quite different between Queenstown and Glenorchy. However, we do not want your helicopter experience stained by bad weather. We always do a weather check one hour prior to departure or before you leave Queenstown. Please call us on 0800435 449 one hour prior to you leaving for Glenorchy.

Are helicopters safe?

Heli Glenorchy has robust Safety Management Systems and also extensive exposition under which we operate. We have an impeccable safety record and it is our intention to retain that.  We would not carry out any flights if we thought it was unpleasant or unsafe. All our staff have families and loved ones to come home to at night as well.  

Where do Heli Glenorchy operate from?

All our flights depart from the Glenorchy Airstrip. This is located on the main road from Queenstown, just before you drop down the hill into the township of Glenorchy.

Our shop is located in the centre of Glenorchy at 35 Mull Street and this is where the check-in formalities take place.

How long has Heli Glenorchy been operating for?

We opened our doors for operation on 10 February 2015. The company was founded and piloted by Nick Nicholson from the beginning. Since day one we have grown as a company and now boast one of the most experienced team of pilots in the Wakatipu basin.

How long is the flight into Milford Sound?

The scenic flight will take between 20-25 minutes into Milford Sound.

Is there any phone reception in Milford Sound?

There is NO reception in Milford Sound. We do recommend you take your phone to capture some great photos but you will no be able to make calls or send messages. That is part of the magic of Milford Sound.

Are there any cafes to purchase food and coffee?

Yes. Food and coffee is available in the Discover Milford Sound Information Centre and Cafe.

What should I wear / bring with me?

As you will be enjoying an alpine environment we recommend you to please: 

  • Wear sensible comfortable covered shoes.
  • Wear warm clothing and windproof jacket.
  • Remember to bring your camera, sunscreen, sunglasses and insect repellent.

What is the weather like in Milford Sound?

Milford Sound is one of the wettest places in New Zealand. The annual rainfall is approximately 7,000mm and can rain on average 182 days a year. Known as the 'Eighth Wonder of the World', Milford Sound is spectacular when the sun is shinning, it is raining or even snowing. The several waterfalls in the fiord are enhanced when it is raining - just don't forget your raincoat and waterproof camera.